Fig. 8 · The client desk
A desk on the client’s own site, behind a password. Sent by evening, read by an agent that night, reviewed and live by nine.
Sheet 3 — what sets us apart
AGENTS THAT DO THE OFFICE WORK.
An agent here is a small program with a language model at its centre and a short list of things it may do: read a message, look something up, draft a reply, make a booking, send an invoice. Each one is drawn out before it is built, so you can see exactly what it touches and where it stops.
It sits on the website and the accounts we already build and look after (sheet 2), which is why it can reach the calendar, the invoices and the customer list without a stack of new subscriptions.
Fig. 5 — one agent, explodedScale: one business
20 · Inputs
Email
Texts
The form on the site
Voicemail, transcribed
22 · The agent
22a Reads the message and decides what it is.
22b Looks up the customer, the calendar, the price list.
22c Drafts the answer in the house voice.
22d Stops and asks when it is unsure.
24 · Tools it may use
Calendar
Invoicing
Customer list
Outgoing mail and text
26 · The owner
Approves each draft from a phone, at first. Lets a kind of message go out on its own once the agent has been right about it long enough.
28 · The log
Every run written down: what came in, what the agent did, who approved it.
Fig. 6
What an agent takes on
What an agent takes on
xThe inbox: sorted, answered, the urgent ones sent to your phone.
xBookings made, moved and reminded.
xQuotes from a short form and your own price list.
xFollow-ups to the people who went quiet.
xInvoices sent, and chased when they are late.
xReplies to reviews, and the week’s posts drafted.
What is claimed is:
- Nothing leaves the business in its name without the owner’s approval, until the owner says otherwise, kind by kind.
- Every run is logged where the owner can read it.
- The agent is told what it may not do as plainly as what it may.
- Time saved is measured before and after, and written down.
- Everything is documented well enough that you could dismiss us and keep it running.
Fig. 7
Under the agents
Under the agents
THE PLUMBING.
Not everything needs a model. Most of a business’s repeated work is plain plumbing: the form that should land in the spreadsheet, the order that should become an invoice, the nightly job that decides what needs doing. That part is written once, left running, and the agents sit on top of it.
Integrations · scripts · scheduled jobs · the glue between tools you already pay for
RUNNING NOW.
Figs. 8–11 · our own, working
Fig. 8 · The client desk
Fig. 9 · Texts through your own phone
An agent reads and sends texts through the owner’s own Android phone, over the local network. No relay in the cloud, no new number for customers to learn.
One pipeline finds businesses that are online but have no website and writes a short file on each; the next builds a demo site from it; the last texts the link and sorts the replies, passing on the ones that want to talk.
The week’s Instagram and TikTok posts are drafted, set and scheduled by an agent, then read once before they go out.
Fig. 12
The stages
The stages
1 · WatchA week of how the work actually moves through the business.
2 · DrawThe agent drawn like Fig. 5 and agreed before anything is built.
3 · ShadowIt drafts beside you; you send. We compare.
4 · Hand overIt sends what it has earned. A monthly look at the log. From $100 CAD a month, set by what the business needs; no setup fee unless the job is an app or dedicated software.